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How to use this section

Each topic comes with a description, examples, tools and relevant articles. Click the arrows to see more.

Empathy Mapping

A visualization exercise that captures research about your audience. Create an empathy map to highlight your learner's attitudes and behaviors about the training topic.

User Personas

These are a visual representation of everything you know about your audience, from demographics to training goals. UX includes many categories outside of ID which I also find helpful when assessing what learners already know about the topic or what may prevent them from completing the training.